PLEASE READ THIS TERMS OF SERVICE AGREEMENT CAREFULLY. BY USING THIS WEBSITE OR ORDERING PRODUCTS FROM THIS WEBSITE YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.

This Terms of Service Agreement (The "Agreement") Governs Your Use of This Website, Mended.in (The "Website"), Mended India Private Limited ("Business Name") Offer of Products for Purchase on This Website, Or Your Purchase of Products Available on This Website. This Agreement Includes, And Incorporates by This Reference, The Policies and Guidelines Referenced Below. Mended.in Reserves the Right to Change or Revise the Terms and Conditions of This Agreement at Any Time by Posting Any Changes or A Revised Agreement on This Website. Mended.in Will Alert You That Changes or Revisions Have Been Made by Indicating on The Top of This Agreement the Date It Was Last Revised. The Changed or Revised Agreement Will Be Effective Immediately After It Is Posted on This Website. Your Use of The Website Following the Posting Any Such Changes or Of a Revised Agreement Will Constitute Your Acceptance of Any Such Changes or Revisions. Mended.in Encourages You to Review This Agreement Whenever You Visit the Website to Make Sure That You Understand the Terms and Conditions Governing the Use of The Website. This Agreement Does Not Alter in Any Way the Terms or Conditions of Any Other Written Agreement You May Have with Mended.in for Other Products or Services. If You Do Not Agree to This Agreement (Including Any Referenced Policies or Guidelines), Please Immediately Terminate Your Use of The Website. If You Would Like to Print This Agreement, Please Click the Print Button on Your Browser Toolbar.

PRODUCTS

Terms Of Offer: This Website Offers for Sale of Certain Products (The "Products"). By Placing An Order for Products Through This Website, You Agree to The Terms Outlined in This Agreement.

Product Term Description:

Customer Solicitation: Unless You Notify Our Third-Party Call Center Reps or Direct Mended.in Sales Reps, While They Are Calling You, Of Your Desire to Opt-Out from Further Direct Company Communications and Solicitations, You Are Agreeing to Continue to Receive Further Emails and Call Solicitations Mended.in And It’s Designated in House or Third-Party Call Team(S).

Opt-out Procedure: 

We Provide 3 Easy Ways to Opt-out from Future Solicitations.

• You May Use the Opt-out Link Found in Any Email Solicitation That You May Receive.
• You May Also Choose to Opt-out, Via Sending Your Email Address to for info.mended@gmail.com
•  You May Send a Written Remove Request to Mended India Private Limited, No. 8/2, 1s Main,1st Floor, Govindarajan Nagar Ward, MC Layout, Vijayanagar, Bengaluru, Karnataka 560040.

Proprietary Rights: Mended.in has Proprietary Rights and Trade Secrets in The Products. You May Not Copy, Reproduce, Resell or Redistribute Any Product Manufactured And/or Distributed by Mended.in. Mended.in Also Has Rights to All Trademarks and Trade Dress and Specific Layouts of This Webpage, Including Calls to Action, Text Placement, Images and Other Information.

Sales Tax: If You Purchase Any Products, You Will Be Responsible for Paying Any Applicable Sales Tax.

WEBSITE

Content; Intellectual Property; Third-Party Links

In Addition to Making Products Available, This Website Also Offers Information and Marketing Materials. This Website Also Offers Information, Both Directly and Through Indirect Links to Third-Party Websites. Mended.in Does Not Always Create the Information Offered on This Website; Instead, The Information Is Often Gathered from Other Sources. To The Extent That Mended.in Does Create the Content on This Website, Such Content Is Protected by Intellectual Property Laws Concerning India, Foreign Nations, And International Bodies. Unauthorized Use of The Material May Violate Copyright, Trademark, And/or Other Laws. You Acknowledge That Your Use of The Content on This Website Is for Personal, Noncommercial Use.

Any Links to Third-Party Websites Are Provided Solely as A Convenience to You. Mended.in Does Not Endorse the Contents on Any Such Third-Party Websites. Mended.in Is Not Responsible for The Content of Or Any Damage That May Result from Your Access to Or Reliance on These Third-Party Websites. If You Link to Third-Party Websites, You Do So at Your Own Risk.

Use Of Website: 

Mended.in Is Not Responsible for Any Damages Resulting from The Use of This Website by Anyone. You Will Not Use the Website for Illegal Purposes. You Will

• Abide By All Applicable Local, State, National, And International Laws and Regulations in Your Use of The Website (Including Laws Regarding Intellectual Property).
• Do Not Interfere with or Disrupt the Use and Enjoyment of The Website by Other Users.
• Do Not Resell Material on The Website.
• Do Not Engage, Directly or Indirectly, In the Transmission Of "Spam", Chain Letters, Junk Mail or Any Other Type of Unsolicited Communication.
• Do Not Defame, Harass, Abuse, Or Disrupt Other Users of The Website

License: By Using This Website, You Are Granted a Limited, Non-Exclusive, Non-Transferable Right to Use the Content and Materials on The Website in Connection with Your Normal, Non-commercial, Use of The Website. You May Not Copy, Reproduce, Transmit, Distribute, Or Create Derivative Works of Such Content or Information Without Express Written Authorization from Mended.in Or the Applicable Third Party (If Third Party Content Is at Issue).

Posting: By Posting, Storing, Or Transmitting Any Content on The Website, You Hereby Grant Mended.in a Perpetual, Worldwide, Non-Exclusive, Royalty-Free, Assignable, Right and License to Use, Copy, Display, Perform, Create Derivative Works From, Distribute, Have Distributed, Transmit and Assign Such Content in Any Form, In All Media Now Known or Hereinafter Created, Anywhere in The World. Mended.in Cannot Control the Nature of The User-Generated Content Offered Through the Website. You Are Solely Responsible for Your Interactions with Other Users of The Website and Any Content You Post. Mended.in Is Not Liable for Any Damage or Harm Resulting from Any Posts by Or Interactions Between Users. Mended.in Reserves the Right, But Has No Obligation, To Monitor Interactions Between and Among Users of The Website and To Remove Any Content Mended.in Deems Objectionable.

DISCLAIMER OF WARRANTIES

Mended.in is dedicated to providing quality refurbished IT products, including computers, laptops, smartphones, tablets, and other electronic devices. While we strive to uphold the highest standards of quality and performance, it's essential to understand and acknowledge the following disclaimer of warranty.

Sold As-Is: Refurbished products are sold "as-is," without any warranties, express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose.

Limited Warranty: Any warranties offered by the original manufacturer may no longer apply to refurbished products. Mended.in may provide a limited warranty on certain refurbished products, as specified in the product listing or purchase agreement.

Inspection and Testing: All refurbished products undergo thorough inspection and testing to ensure they are in working condition. However, there may still be cosmetic imperfections or minor issues that do not affect the functionality of the product.

Exclusions: This disclaimer of warranty excludes any damages arising from misuse, accidents, neglect, unauthorized repairs or modifications, or normal wear and tear.

Limitation of Liability: In no event shall Mended.in be liable for any direct, indirect, incidental, special, or consequential damages arising out of the purchase or use of refurbished products.

Product Descriptions: While we strive to provide accurate descriptions of refurbished products, there may be inaccuracies or discrepancies. Customers are encouraged to review product specifications and condition descriptions carefully before making a purchase.

Return Policy: Our return policy allows customers to return refurbished products within a specified period for a refund or exchange, subject to certain terms and conditions.

By purchasing refurbished IT products from Mended.in, you acknowledge and accept this disclaimer of warranty. If you have any questions or concerns, please contact our customer service team for assistance.

INDEMNIFICATION

You Will Release, Indemnify, Defend and Hold Harmless Mended.in, And Any of Its Contractors, Agents, Employees, Officers, Directors, Shareholders, Affiliates and Assigns from All Liabilities, Claims, Damages, Costs and Expenses, Including Reasonable Attorneys' Fees and Expenses, Of Third Parties Relating to Or Arising Out Of

• This Agreement or The Breach of Your Warranties, Representations and Obligations Under This Agreement.
• The Website Content or Your Use of The Website Content.
• The Products or Your Use of The Products (Including Trial Products).
• Any Intellectual Property or Another Proprietary Right of Any Person or Entity.
• Your Violation of Any Provision of This Agreement.
• Any Information or Data You Supplied to Mended.in.

PRIVACY POLICY

This Privacy Policy Applies to www.mended.in

Mended.in Recognizes the Importance of Maintaining Your Privacy. We Value Your Privacy and Appreciate Your Trust in Us. This Policy Describes How We Treat User Information We Collect on Mended.in And Other Offline Sources. This Privacy Policy Applies to Current and Former Visitors to Our Website and To Our Online Customers. By Visiting And/or Using Our Website, You Agree to This Privacy Policy.

INFORMATION WE COLLECT

Contact Information: We Might Collect Your Name, Email, Mobile Number, Phone Number, Street, City, State, Pin Code, Country and IP Address.

Payment And Billing Information: We Might Collect Your Billing Name, Billing Address and Payment Method When You Buy a Ticket. We NEVER Collect Your Credit Card Number or Credit Card Expiry Date or Other Details Pertaining to Your Credit Card on Our Website. Credit Card Information Will Be Obtained and Processed by Our Online Payment Partner Razor Pay.

Information You Post: We Collect the Information You Post in A Public Space on Our Website or On a Third-Party Social Media Site Belonging to Mended.in

Demographic Information: We May Collect Demographic Information About You, Events You Like, Events You Intend to Participate In, Tickets You Buy, Or Any Other Information Provided by You During the Use of Our Website. We Might Collect This as A Part of a Survey Also.

Other Information: If You Use Our Website, We May Collect Information About Your IP Address and the Browser You're Using. We Might Look at What Site You Came From, Duration of Time Spent on Our Website, Pages Accessed or What Site You Visit When You Leave Us. We Might Also Collect the Type of Mobile Device You Are Using, Or the Version of The Operating System Your Computer or Device Is Running.

We Collect Information in Different Ways:

• We Collect Information Directly from You.
• We Collect Information Directly from You When You Register for An Event or Buy Tickets.
•  We Also Collect Information If You Post a Comment on Our Websites or Ask Us a Question Through Phone or Email.
• We Collect Information from You Passively.
• We Use Tracking Tools Like Google Analytics, Google Webmaster, Browser Cookies and Web Beacons for Collecting Information About Your Usage of Our Website.
• We Get Information About You from Third Parties.

For Example, If You Use an Integrated Social Media Feature on Our Websites. The Third-Party Social Media Site Will Give Us Certain Information About You. This Could Include Your Name and Email Address.

USE OF YOUR PERSONAL INFORMATION

• We Use the Information to Contact You: We Might Use the Information You Provide to Contact You for Confirmation of a Purchase on Our Website or For Other Promotional Purposes.
• We Use the Information to Respond to Your Requests or Questions. We Might Use Your Information to Confirm Your Registration for An Event or Contest.
• We Use the Information to Improve Our Products and Services. We Might Use Your Information to Customize Your Experience with Us. This Could Include Displaying Content Based Upon Your Preferences.
• We Use the Information to Look at Site Trends and Customer Interests. We May Use Your Information to Make Our Website and Products Better. We May Combine the Information We Get from You with Information About You We Get from Third Parties.
• We Use the Information for Security Purposes. We May Use the Information to Protect Our Company, Our Customers, Or Our Websites.
• We Use the Information for Marketing Purposes. We Might Send You Information About Special Promotions or Offers. We Might Also Tell You About New Features or Products. These Might Be Our Own Offers or Products, Or Third-Party Offers or Products We Think You Might Find Interesting. Or, For Example, If You Buy Tickets from Us, We'll Enroll You in Our Newsletter.
• We Use the Information to Send You Transactional Communications. We Might Send You Emails or SMS About Your Account or A Ticket Purchase.
• We Use Information as Otherwise Permitted by Law.

SHARING OF INFORMATION WITH THIRD-PARTIES

We Will Share Information with Third Parties Who Perform Services on Our Behalf. We Share Information with Vendors Who Help Us Manage Our Online Registration Process or Payment Processors or Transactional Message Processors. Some Vendors May Be Located Outside of India.

We Will Share Information with The Event Organizers. We Share Your Information with Event Organizers and Other Parties Responsible for Fulfilling the Purchase Obligation. The Event Organizers and Other Parties May Use the Information We Give Them as Described in Their Privacy Policies.

We Will Share Information with Our Business Partners. This Includes a Third Party Who Provide or Sponsor an Event, Or Who Operates a Venue Where We Hold Events. Our Partners Use the Information We Give Them as Described in Their Privacy Policies. We May Share Information If We Think We Have to In Order to Comply with The Law or To Protect Ourselves.

We Will Share Information to Respond to A Court Order or Subpoena. We May Also Share It If a Government Agency or Investigatory Body Requests. Or, We Might Also Share Information When We Are Investigating Potential Fraud.

We May Share Information with Any Successor to All or Part of Our Business. For Example, If Part of Our Business Is Sold, We May Give Our Customer List as Part of That Transaction. 

We May Share Your Information for Reasons Not Described in This Policy. We Will Tell You Before We Do This. 

EMAIL OPT-OUT

You Can Opt-Out of Receiving Our Marketing Emails. To Stop Receiving Our Promotional Emails, Please Email info.mended@gmail.com It May Take About Ten Days to Process Your Request. Even If You Opt-Out of Getting Marketing Messages, We Will Still Be Sending You Transactional Messages Through Email and SMS About Your Purchases.

THIRD-PARTY SITES

If You Click on One of The Links to Third Party Websites, You May Be Taken to Websites We Do Not Control. This Policy Does Not Apply to The Privacy Practices of Those Websites. Read The Privacy Policy of Other Websites Carefully. We Are Not Responsible for These Third-Party Sites.

GRIEVANCE OFFICER

In Accordance with Information Technology Act 2000 And Rules Made Thereunder, The Name and Contact Details of The Grievance Officer Are Provided Below:

Support Team,

Mended.in

No 8/2 1s Main 1st Floor, Govindarajan Nagar Ward, MC Layout, Vijayanagar, Bengaluru, Karnataka 560040.

If You Have Any Questions About This Policy or Other Privacy Concerns, You Can Also Email Us at info.mended@gmail.com.

UPDATES TO THIS POLICY

This Privacy Policy Was Last Updated On 12.03.2024. From Time to Time, We May Change Our Privacy Practices. We Will Notify You of Any Material Changes to This Policy as Required by Law. We Will Also Post an Updated Copy on Our Website. Please Check Our Site Periodically for Updates.

JURISDICTION

If You Choose to Visit the Website, Your Visit and Any Dispute Over Privacy Are Subject to This Policy and The Website's Terms of Use. In Addition to The Foregoing, Any Disputes Arising Under This Policy Shall Be Governed by The Laws of India.

SHIPPING POLICY

• Mended.in Is Dedicated to Giving Great Customer Experience with Our Service and Support. Below Are the Bullets That Speak on Behalf of Us.
• Wholesale Prices Are Inclusive Of GST.
• No Hidden Costs. Quality Checked Products.
• All Products Go Through a Double Quality Check Process Prior To Dispatch.
• Damage Rate Is Less Than 0.5%
• A Standard Shipping Cost of Rs. 250/- For All Orders and Free Delivery Across India for Total Order Value Above Rs. 2500/-.
• Transit Damage Is Covered* By Us.
• 4 Years of Export Experience in Worldwide Delivery.
• Licensed Exporter with IEC Code.
• We Are the First to Introduce This Double Quality Check System in Wholesale Gifting, And Our Damage Rate Is Less Than 0.5% Clear Indication of Timelines and Strict Adherence to The Same. Even In Circumstances Beyond Our Control Like Floods or Strikes, We Inform the Customers Well in Advance So That They Can Plan an Alternative. Impeccable Packaging, Which Sustains Almost Any Kind of Rough Handling. Free Delivery Across India Over Rs. 2500/- Order Value. Order Value-Based Discounts Applied Automatically. Partnership With Multiple Logistics Partners, Offering Speed of Delivery and Reliability.
• Any Rare Transit Damage Is Covered by Us, In the Form of Exchange or Refund. 48 Hours Window to Notify Us of Any Rare Product Damage and Get an Exchange or Refund as Per Terms on The Website. Operations Team, Which Handles Any Unforeseen Issues with Your Order Until Delivery. Worldwide Delivery with Over 4 Years of Export Experience, And Licensed Exporter with IEC Code.

SHIPPING POLICY

Mended.in Is Dedicated to Giving Great Customer Experience with Our Service and Support. Below Are the Bullets That Speak on Behalf of Us.

SHIPPING POLICIES: DOMESTIC

• Shipping Within India Is INR 250 Irrespective of The Number of Items Bought.
• Shipping Is Free on Purchases Above INR 2,500
• Orders Are Shipped Within 2 To 3 Working Days. Unless Otherwise Specifically Mentioned in The Product Details.
• Delivery Of All Orders Will Be Duly Done to The Address as Mentioned by You at The Time of Placing the Order. In Case of Modifications, Kindly Drop Us a Mail at info.mended@gmail.com Within 2 Hours of Placing the Order.

INTERNATIONAL

• Shipping Charges for Our International Customers Will Be Calculated During Check Out Depending on The Order Value and Dimensions of Your Order
• Any Custom Charges or GST Has to Be Borne by The Customer
• Orders Are Shipped Within 2-3 Working Days. Unless Otherwise Specifically Mentioned in The Product Details.
• Delivery Of All Orders Will Be Duly Done to The Address as Mentioned by You at The Time of Placing the Order. In Case of Modifications, Kindly Drop Us a Mail at info.mended@gmail.com Within 2 Hours, Of Placing Order.

QUALITY

We Are the First to Introduce This Double Quality Check System in Wholesale Gifting, And Our Damage Rate Is Less Than 0.5% Clear Indication of Timelines and Strict Adherence to The Same. Even In Circumstances Beyond Our Control Like Floods or Strikes, We Inform the Customers Well in Advance So That They Can Plan an Alternative. Impeccable Packaging, Which Sustains Almost Any Kind of Rough Handling. Free Delivery Across India Over Rs. 2500/- Order Value. Order Value-Based Discounts Applied Automatically. Partnership With Multiple Logistics Partners, Offering Speed of Delivery and Reliability.

Any Rare Transit Damage Is Covered by Us, In the Form of Exchange or Refund. 48 Hours Window to Notify Us of Any Rare Product Damage and Get an Exchange or Refund as Per Terms on The Website. Operations Team, Which Handles Any Unforeseen Issues with Your Order Until Delivery. Worldwide Delivery with Over 4 Years of Export Experience, And Licensed Exporter with IEC Code.

*Check Returns Policy. IMPORTANT:

• Replacement Requests Accepted If There Are Any Defects. But A Clear Unboxing/Opening of Package Video Is Must for Complaint Registering. We Will Not Accept Replacement Requests If Unboxing Video Is Not Submitted or The Complaint Seems False.
• We Take Utmost Care to Ensure Delivering Our Products in A Good Condition. If The Received Product(S) Is/Are Damaged/Received A Wrong Product/The Product Is Defective, Customers Can Return the Products to Us for An Exchange or Credit Note. Refer With the Below Bullets to Know Our Policy.
• Product Is Eligible for Return/Exchange Only When Its Damaged/Defective/Wrong Product from Order.
• Must Be Unused/ In Its Original Condition.
• Return The Product Within 7 Days of Receipt of Goods.

RETURN POLICY Return/Exchange Procedure:

1. Write to Us the Reason for Returning with The Order Number to Our Email with in 7 Days from the date of Delivery

2. Mended.in Acknowledges You After Verifying the Issue.

3. After Our Acknowledgement, Kindly Send the Product to Our Address Via Any of The Popular Courier Services. 

    Address: Mended India Private Limited, No 8/2, 1s Main, 1st Floor, Govindarajan Nagar Ward, MC Layout, Vijayanagar, Bengaluru, Karnataka 560040.

4. Send Us the Courier Tracking Number to Our of Email (info.mended@gmail.com)

5. Contact Our Customer Response for Any Other Clarifications At +91 9008966999. 

6. After the Product Is Received, Our Team Verifies It for Its Condition.

7. After Verification Success, We Will Send You the Credit Note for The Same Value of The Product.

8. This Credit Note Can Be Utilized Against Any Future Purchase from Our WhatsApp Either Immediately or Within 10 Days from The Date of a Credit Note.

9. Please WhatsApp Us the Credit Note Ahead of Making Your Future Purchase.

10. There Will Be NO CASH REFUNDS Unless the Manufacturing Defect.